Managing technical debt: when to tackle it, how to reduce it and how to keep it under control
Achieve a balance between innovation and stability by managing technical debt effectively
26 November 2024
In this episode of Product Pulse, we unravel the intricacies of managing technical debt - an inevitable challenge fuelled by market pressures, tight deadlines, limited resources and ever-changing requirements. From subtle signs such as code smells and outdated technologies to glaring problems such as poor documentation, technical debt can hinder progress if left unchecked. Join John Radford, Client Services Director at LogiNet International , and Mark Batty, CTO at PAYG CTO, as they share actionable strategies for balancing innovation with debt repayment. Discover how to make smarter technology decisions and create sustainable roadmaps that drive growth without sacrificing agility or creativity.

Key takeaways

  • Definition of technical debt: Technical debt occurs when speed is prioritised over quality in software development, and creates future challenges if not managed.
  • Key drivers of technical debt: Tight deadlines, limited resources, frequent changes in requirements and a short-term focus all contribute to the accumulation of technical debt.
  • Effective management practices: Structured plans, regular testing, prioritisation, and the use of metrics and tools are critical to managing technical debt incrementally.
  • Impact on teams: Unmanaged technical debt reduces morale and productivity, while systematic resolution improves team satisfaction and efficiency.
  • Long-term success through integration: Dedicating time to technical debt management ensures system stability, scalability and innovation for sustainable business growth.

Understanding technical debt: causes, types, and management

Technical debt, a term coined by Ward Cunningham in the 1990s, refers to the compromises developers make when prioritising speed over thoroughness in software development. Like financial debt, it accumulates if ignored, but its growth is exponential rather than fixed. Technical debt can be deliberate, created to meet tight deadlines, or accidental, the result of mistakes, oversights or poor planning.
There are several types of technical debt, including code and architecture debt, quality and documentation debt, UI/UX debt, testing debt, and governance and process debt. Each highlights the critical need for structured planning and well-defined workflows during development.
The accumulation of technical debt is influenced by both internal and external factors. External pressures, such as tight deadlines and market demands, often force developers to prioritise immediate delivery over long-term quality. Internal constraints such as limited resources, skills gaps and poor planning exacerbate the problem. Frequent changes in project requirements or specifications introduce additional complexity that teams may struggle to manage effectively.
Cultural and organisational factors also play a significant role. A focus on short-term goals, such as the rapid launch of new features, often leads to decisions that increase technical debt. This underlines the importance of balancing speed and quality to prevent technical debt from spiralling out of control. While some technical debt is inevitable, proactive management is critical to minimising its long-term impact.

Proactive management and business alignment

Technical debt requires ongoing management through structured plans, regular testing, clear documentation and incremental solutions. Prioritising issues based on business value - using methods such as the Pareto Principle - ensures that resources are focused on the most impactful issues. Tools such as code analysis and metrics (e.g. code churn rate, deployment frequency) help to track debt effectively. Dashboards consolidate metrics and help with visualisation while avoiding over-engineering the monitoring process. Regularly assessing the health of the codebase helps teams identify risks early and address them promptly.
Maintaining open communication across teams is essential to ensure that stakeholders understand the value and business impact of addressing technical debt. For startups, managing technical debt from the MVP stage ensures that feature development and infrastructure stability go hand in hand. Conscious trade-offs made during early development should always be coupled with a plan for resolving the debt over time.

Key indicators and tools

Technical debt often reveals itself through measurable indicators that can help teams identify and prioritise issues. These include:
  • Increasing change failure rates: Frequent failures during code updates or deployments signal underlying system fragility.
  • Reduced deployment frequency: A drop in the pace of deployments indicates inefficiencies caused by technical debt.
  • Rising total cost of ownership (TCO): As maintenance costs rise, technical debt becomes a financial burden.
Advanced metrics, such as DevOps Research and Assessment (DORA) indicators, provide actionable insights into development and deployment efficiency. Tools such as AI-based code analysis can pinpoint problematic areas in the codebase, enabling teams to address issues before they escalate. Dashboards and CI/CD pipeline quality gates further streamline the tracking and resolution process.

The human factor

Technical debt affects not only the systems but also the people who work on them. Developers often experience frustration and low morale when they are forced to repeatedly work around faulty systems. This can lead to burnout, reduced productivity and even increased staff turnover. Addressing technical debt systematically alleviates these pressures, improving team efficiency and job satisfaction. Moreover, reducing the burden of workarounds and bug fixes allows developers to focus on innovation and higher-value tasks, fostering a more engaged and productive workforce.

An integrated approach for long-term success

A sustainable approach to technical debt is to integrate its resolution into daily workflows, rather than treating it as a separate task. Allocating 10-20% of development time to technical debt management ensures that it is consistently addressed alongside regular development activities. This integrated approach prevents debt from accumulating further and allows teams to maintain steady progress on both new features and infrastructure improvements.
For startups, managing technical debt from the earliest stages of development - such as during the creation of a minimum viable product (MVP) - is particularly important. Conscious trade-offs made during early development should always be coupled with a plan for resolving the debt over time. This ensures that feature development and infrastructure stability are aligned, supporting scalability and long-term success.

Building a sustainable software ecosystem

Technical debt is an unavoidable aspect of software development, but its impact can be minimised with thoughtful management and strategic planning. By maintaining open communication across teams, organisations can ensure that stakeholders understand the business value of addressing technical debt. By regularly assessing the health of the codebase and proactively identifying risks, teams can prevent problems before they escalate.
Ultimately, by integrating technical debt management into daily workflows and focusing on the most impactful issues, organisations can maintain system stability, reduce overall costs and support ongoing innovation. This approach ensures both immediate and long-term success, allowing organisations to remain competitive and adaptable in an ever-changing technology landscape.

Additional insights: deepening your understanding of technical debt management

When does technical debt start to cost you?

Addressing technical debt is essential to maintaining a productive and efficient development process. It should be prioritised when it significantly hampers the delivery of new features, often signalled by slowed development, frequent bugs, onboarding challenges and difficulties with testing or scaling. Regularly assessing its impact ensures focus on the most critical issues, while investing in automation can reduce future debt. Educating the team about its importance and securing executive support for resource allocation is essential. The goal isn't to eliminate technical debt, but to manage it effectively, balancing codebase improvements with ongoing feature development. This will ensure both immediate progress and the long-term health of your product, enabling your team to remain agile and aligned with business goals.

The hidden costs of technical debt: intentional vs. accidental

Technical debt accumulates in software development both intentionally and unintentionally. Deliberate debt results from conscious trade-offs, such as choosing quick fixes to meet deadlines, skipping testing or documentation, applying quick fixes, or reusing poorly designed code. Accidental debt results from poor planning, poor coding practices, inadequate testing, knowledge gaps, inherited problems or changing requirements. Both types can slow development, degrade code quality and hinder adaptability. Regularly assessing and managing technical debt is essential to maintaining a sustainable and efficient codebase.

Bridging the gap: how to align technical decisions with business goals in B2B start-ups

Aligning technical decisions with business goals in early-stage B2B companies requires clear communication and collaboration between technical and business teams. Regular touchpoints help synchronise priorities and constraints, while a shared understanding of core business objectives ensures that technical decisions directly support strategic goals. Lightweight governance processes, such as steering committees, can effectively guide decision-making. Educating both teams about each other's domains promotes mutual understanding and better decision-making. Technical KPIs should be linked to business outcomes, demonstrating the impact of technical work. Proactively addressing technical debt prevents future roadblocks, and empowering teams to challenge unrealistic deadlines protects quality. Ultimately, a transparent, collaborative approach aligns technology with strategic growth.
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John Radford
Client Services Director UK