Our trusted partners ✨

Tech partnership troubles?

Frustrated with your tech partner or dealing with an expired support arrangement? You're not alone. At LogiNet, we specialise in taking over projects abandoned by unreliable providers, ensuring a smooth transition and dependable IT support. Let’s get your project back on track.
Dora & Peter working
Legacy system modernization

Your legacy system holding you back?

Aging legacy code can lead to performance issues, security risks, and escalating maintenance costs. Our app modernization services help you refactor and rebuild outdated systems, eliminating technical debt and unlocking future-ready scalability.

Is your IT infrastructure a fit? Reduce maintenance costs by up to 30%

We migrate businesses from costly Tier-1 cloud providers (AWS/Azure/GCP) to more affordable, tailored alternatives. Most companies overpay without leveraging real benefits—our solution optimises IT infrastructure, operations, and management to ensure cost efficiency without compromising performance. We only recommend migration if it truly fits your needs. Find out if your software is suitable and see how much you could save!
Laci working
Bálint & Laci working

Your IT development speed slowing down your growth?

Without a skilled software development team, maintaining and stabilizing your existing platform becomes a challenge. Our expert team, specialising in web and mobile development, starts with a tech audit to identify key issues. We quickly implement scalable solutions to stabilize your platform and accelerate digital growth.

IT development & support case study

EuroWelcome

Rapid tech audit and ongoing development for a travel management company

London
We provided tech audit and development services, enabling travellers to book destinations on the platform more seamlessly.
IT support for EuroWelcome
Our IT support services

Tech audit & system optimisation

Our tech audit service is a core element of our IT support, offering a comprehensive IT review of your systems, technology stack, codebase, hosting environments and documentations. This process enables us not only to understand your operations fully but also to determine the right strategy and actions for improved efficiency and scalability. Also, our tech audit activities provide the perfect foundation for a seamless takeover of projects from a previous tech partner.
Content of the service
Comprehensive onboarding and code review
We review the existing systems, engaging closely with your developers and stakeholders to ensure a seamless knowledge transfer.
Code clean-up and bug resolution
We identifie and resolve legacy system issues, enhancing system stability and performance.
Detailed documentation
We fully document all systems, reducing dependency on legacy knowledge and ensuring easier future maintenance.
Audited areas
Systems overview: functions, interconnection
Technical details: technology stack, databases, codebase location
Hosting and environments: Cloud services, VPS, physical servers; development, staging, production environments
Documentations of the system's architecture, features, or workflows
Development processes
Operations and maintenance: daily operations, critical or recurring issues
User base and stakeholders
Future plans: changes or objectives planned for the near future

Application support & maintenance

Beyond help-desk support and bug fixes, our application support service ensures your app stays updated with industry changes while enabling minor or major enhancements and new feature development.
Content of the service
Helpdesk
• Dedicated contact person • Transparent management of error tickets • Identifying the size of the problem, providing information on the possible solutions • Momentary assistance • Assistance in using the software
Bug, error fixing
With defined SLAs
Patch management
Continuous updates & imrpvements
Implementing new functions
Ongoing development of the application
Packages
Standard support
Occasional development, new feature implementation + helpdesk support for small and medium sized enterprises.
Enterprise support
Continuous development, new feature implementations + support with a dedicated development team, continuous communication with a dedicated support manager
SLA & availability
SLA response time
• Critical: 2 hour response time • High: 4 hour response time • Medium: 16 hour response time • Low: 36 hour response time
Availability options
• 8/5 • 12/ 7 • 24/7

IT operations

IT operations manages and maintains a business’s IT infrastructure, ensuring efficiency, security, and compliance. We optimise your systems, integrate new technologies like cloud computing and automation, and support business growth while reducing costs.
Content of the service
Installing server services
Upgrading the server operating system and runtime environment
Install security updates
Carrying out the necessary configuration of server software
24/7 system monitoring
In critical cases administrative hotline and troubleshooting
Technical support for installed applications
Application installation tasks
DNS configuration
Management of SSL certificates
Packages
Standard IT operations
Recommended for companies with low expected usage of the developed application (number of visitors, number of transactions) and for companies that do not require a custom infrastructure.
Pro infrastructure IT operations
Recommended for companies with a medium to high expected use of the application.

Infrastructure services

The infrastructure service is provided by LogiNet as an intermediary service from a third party. To select the infrastructure provider, we take into account several criteria (expected traffic, hosting needs, geographical exposure), monitor the services available on the market and recommend the best value for money solution for our clients.
Software license
Virtual (VPS) solutions
Cloud infrastructure solutions: Hetzner Cloud, Amazon, Google Cloud, Azure products
Cloud-based infrastructure solutions

Technologies for IT support

Backend

Java, PHP, NodeJS, Python, Ruby
Backend technologies

Frontend

VueJS, ReactJS, Svelte, VanillaJS
Frontend technologies

Mobile

Kotlin, Swift, Flutter, Ionic
Mobile technologies

Node stack

MongoDB, Mongoose, Express, Koa, Mocha, Chai
Node stack

Integration

SOAP, RESTful, XML, JSON, SOA, Swagger 2, OAS3, MSSQL
Integration

Devops

AWS, Docker, Gitlab CI, Ansible, Vagrant
Devops

AI engineering

GenAI APIs (OpenAI ChatGPT-3.5, ChatGPT-4, Vision), Voice APIs (Eleven Labs TTS, Whisper STT), Open Source LLM models (LLama2, Mistral), Vector Databases (PineCone, Milvus) Custom GenAI applications (Langchain, LLamaIndex, AutoGPT), Custom Models (Tensorflow, PyTorch), Python, AI Devops
AI development stack
5.0
"They were responsive and open to comply with our requests."
HR Manager, Bátor Tábor Foundation
Custom Software Development for Nonprofit
5.0
"We are extremely satisfied with their services."
Owner, Halker kft.
E-COMMERCE Dev & Design for Food Wholesaler
5.0
"LogiNet International's holistic approach to project management impressed us."
Tom Richards, CEO, IT Services Co.
AI & Custom Software &
Mobile App Development
5.0
"They were great with customer care and relationships, innovative, and solution-oriented."
Department Manager, GP-LK Gasztro Prémium Kft.
Mobile App & E-Commerce Site Dev for HoReCa Supplier
5.0
“They met deadlines throughout the project and responded quickly to our questions.”
Executive, Assa Abloy Opening Solution Hungary Kft
Mobile App Design, Dev & Testing for Locking Products Firm
5.0
"They provided great insights during the project."
Founder, xLab Digital Healtcare
Mobile App, WEB Dev & UX/UI Design for Healthcare Company
5.0
"The team was highly efficient and responsive."
CEO, B2B Import & Export Company
Web Dev & Design for B2B Import & Export Company
5.0
"They have a strong and, when necessary, strict project management."
Head of Product and Client Services
Custom Software Dev for Business Consulting Company
4.5
"They are flexible and so easy to work with."
Head of Marketing, Mountex
E-Commerce Development for Outdoor Sports Equipment Retailer
5.0
"We were satisfied with their work."
Head of Marketing, Work Apparel Wholesale Company
E-Commerce Dev for Work Apparel Wholesale Company
5.0
"Their opennes and problem-solving skills were impressive."
Operations Manager, Food Wholesaler
E-Commerce Dev & Design for Food Wholesaler
5.0
"They understood our needs very well."
Department Head, Swing Dance Ltd.
Back-Office System Design & Dev for Event-Organizing Co
5.0
"I'm completely satisfied with their service."
CEO, E-Commerce Company
UI/UX Design for E-Commerce Company
4.0
"Their project management was careful."
Managing Director, eKönyv Magyarország
Web Dev & Data Migration for E-Books & Audiobooks Retailer
5.0
"They were responsive and open to comply with our requests."
HR Manager, Bátor Tábor Foundation
Custom Software Development for Nonprofit
5.0
"We are extremely satisfied with their services."
Owner, Halker kft.
E-COMMERCE Dev & Design for Food Wholesaler
5.0
"LogiNet International's holistic approach to project management impressed us."
Tom Richards, CEO, IT Services Co.
AI & Custom Software &
Mobile App Development
5.0
"They were great with customer care and relationships, innovative, and solution-oriented."
Department Manager, GP-LK Gasztro Prémium Kft.
Mobile App & E-Commerce Site Dev for HoReCa Supplier
5.0
“They met deadlines throughout the project and responded quickly to our questions.”
Executive, Assa Abloy Opening Solution Hungary Kft
Mobile App Design, Dev & Testing for Locking Products Firm
5.0
"They provided great insights during the project."
Founder, xLab Digital Healtcare
Mobile App, WEB Dev & UX/UI Design for Healthcare Company

Let’s talk about your IT support needs!

Maximise your business perfomance with our IT experts. Contact our Client Service Director in London and and we will analyse your requirements and needs.
John Radford Client Services Director UK
John Radford, our Client Services Director

We seamlessly take over, optimise, and innovate your digital projects

1

Free consultation

Get in touch and we will schedule a call to discuss your requiremnts. During this process we will find out about your business goals and objectives. We will also talk your through our tried and tested process and you can ask any questions you need.
2

The paperwork

Begin your journey with us through a streamlined process. Our approach is transparent and tailored to your specific needs, ensuring a smooth kickoff to your project.
3

Onboarding & accesses

We ask access to your digital systems and applications, exsisting documentation to review your digital system status and code quality.
4

Tech audit estimation

Our experts conduct an assessment to gauge the scope of the audit.
5

Tech audit

We map out what is needed in terms of support, code clean-up, and documentation all aimed at boosting your productivity and cutting future costs.
6

Continuous IT support

Finally, we provide ongoing development, maintenance and infrastructure services, custom-fit to optimise your operations, keep your systems running smoothly, and ensure your application remains innovative and competitive.
Project takeover & service onboarding process

About Loginet

Our team's strength comes from our diverse backgrounds and deep expertise in design, development, and strategic growth. Each team member has an impressive track record in their field. We are united in our commitment to excellence.
Ready for Growth?
Our team

Frequently asked questions

What is IT support?
IT support services help organisations maintain, troubleshoot, and optimise their IT infrastructure, including hardware, software, networks, and security systems. IT support ensures that technical issues are resolved efficiently, preventing downtime and disruption. Whether through remote assistance or on-site services, IT support helps businesses run smoothly by addressing technical challenges as they arise.
Why is IT support essential for businesses?
IT support services help businesses maintain stability, security, and efficiency. Technology-related problems can cause downtime, revenue loss, and security risks. With professional IT support and maintenance services, problems are resolved quickly, and proactive maintenance prevents disruption. IT support also provides expert advice to ensure your business uses the right tools and security measures to stay competitive and avoid costly technology failures.
When is the right time to integrate IT support services?
The ideal time to implement IT support services is before technical problems disrupt your business. Many organisations choose to integrate support services at the end of project development to ensure a smooth transition from deployment to daily use. This proactive approach helps to address potential system weaknesses at an early stage. You can also choose from a range of hosting plans tailored to your specific needs, ensuring your infrastructure remains stable, scalable and optimised for performance. By investing in IT support early, you can protect your business from unexpected downtime, security risks and operational inefficiencies.
What are the most common IT problems faced by businesses?
Businesses often struggle with cyber security threats, hardware failures and software compatibility issues. Network downtime, slow system performance and data loss are also common challenges. Poorly maintained IT infrastructure can lead to security vulnerabilities and compliance risks. IT support can help address these issues through proactive monitoring, updates and troubleshooting to ensure systems remain secure, efficient and reliable.
What are the different types of IT support?
IT support services can be categorised into different types based on how they help businesses. Remote support provides troubleshooting and fixes via online tools, while on-site support involves physical visits for hardware or network issues. Help desk support provides customer-facing assistance, while break/fix support is a reactive service that fixes IT problems as they occur. Fully managed IT services provide ongoing monitoring and proactive maintenance.
What are Managed IT Services?
Managed IT services involve outsourcing the management, maintenance and security of your IT infrastructure to an external provider. This allows organisations to focus on their core business while experts handle network management, cyber security, data backup and technical support. Delivered on a subscription model, managed services ensure predictable costs, minimise downtime, enhance security and reduce the need for in-house IT resources, improving overall efficiency.
What is a Managed Service Provider?
A Managed Service Provider (MSP) is an external company that proactively manages and maintains an organisation's IT infrastructure and end-user systems. Operating on a subscription model, MSPs offer services such as network management, cyber security, cloud solutions, data backup and technical support. By outsourcing IT operations, businesses gain 24/7 monitoring, reduced downtime, enhanced security and access to advanced technology that improves efficiency and scalability.
Why work with a Managed IT Service Provider (MSP)?
Managed IT services ensure a stable, secure and efficient IT infrastructure without the burden of in-house management. An MSP provides expert support for network maintenance, cybersecurity and data backup, reducing downtime and security risks. With a predictable subscription model, businesses avoid high up-front costs while gaining access to advanced technology and proactive monitoring to ensure long-term efficiency and scalability.
What are the benefits of Managed services?
Outsourced IT support provides businesses with cost-effective, secure and scalable IT solutions. With predictable monthly fees, businesses can avoid large upfront IT investments while benefiting from proactive security, regular updates and threat detection. By outsourcing IT management, teams can focus on core business activities, improving efficiency and productivity. 24/7 monitoring, disaster recovery plans and expert support ensure business continuity, reduced downtime and long-term scalability.
Does IT support services include cloud solutions?
Yes, IT support services often include cloud solutions such as migration, management and security. IT teams can help businesses migrate to cloud platforms, ensuring seamless integration and optimal performance. They implement security measures such as encryption and access control and manage backups and disaster recovery. By optimising cloud resources, IT support enables businesses to scale efficiently and maintain system reliability.
What are the advantages of outsourcing IT support?
Outsourced IT support allows businesses to access expert knowledge without having to maintain an in-house IT department. This reduces costs as businesses only pay for the services they need. It also ensures access to the latest technology and security solutions. External IT providers offer 24/7 monitoring, fast response times and scalable solutions, allowing companies to focus on their core business while ensuring their IT infrastructure is secure and efficient.
Do small businesses need IT support?
Yes, small businesses can benefit from IT support and maintenance services. Even if they don't have a large IT infrastructure, they still rely on technology for their day-to-day operations. IT support can help prevent downtime, ensure security and provide expert advice on how to use technology effectively. Small businesses are also frequent targets of cyber-attacks, making security an important consideration. With IT support, small businesses can compete with larger organisations while keeping their systems running smoothly.
How does IT support help with business continuity?
IT support plays a key role in ensuring business continuity by providing backup solutions, disaster recovery planning and proactive monitoring. In the event of a system failure, cyber attack or power outage, IT Support can quickly restore operations, minimising downtime and preventing data loss. By implementing redundant systems and secure cloud storage, businesses can continue to operate with minimal disruption even in the face of unexpected technical challenges.
What are the key factors to consider when choosing an IT support provider?
When choosing an IT support provider, look for reliability, expertise and scalability. A good provider should offer fast response times, a proactive approach to maintenance and strong cybersecurity measures. Check for experience in your industry, as well as customer reviews and case studies. Price transparency, flexible support plans and clear service level agreements (SLAs) are also important factors to consider when choosing an IT support partner.
What are the key factors to consider when choosing an IT support provider?
When choosing an IT support provider, look for reliability, expertise and scalability. A good provider should offer fast response times, a proactive approach to maintenance and strong cybersecurity measures. Check for experience in your industry, as well as customer reviews and case studies. Price transparency, flexible support plans and clear service level agreements (SLAs) are also important factors to consider when choosing an IT support partner.
How can IT support improve cyber security?
IT support teams implement security measures to protect businesses from cyber threats such as hacking, malware and data breaches. They enforce firewalls, antivirus programs and encryption protocols, and ensure that systems are kept up to date against vulnerabilities.IT support and maintenance services also provide security audits, employee training, and backup solutions to minimize risks and protect sensitive business data from cyberattacks.
How do IT support services help reduce downtime?
IT Support Services minimise downtime through proactive monitoring, rapid troubleshooting and regular maintenance. By identifying potential problems before they escalate, IT teams prevent disruption. Security updates, system optimisations and disaster recovery plans ensure smooth operations. Fast response times and backup solutions enable businesses to recover quickly from outages, keeping productivity and efficiency high.
What's the difference between proactive and reactive IT support?
Reactive IT support deals with problems after they have occurred, often resulting in downtime and unexpected costs. Proactive IT support, including DevOps strategies, prevents problems through continuous monitoring, system updates and preventive maintenance. This approach improves cyber security, system stability and business continuity. While reactive support fixes problems, proactive IT support services ensure long-term reliability.
Can IT support help with software integration?
Yes, IT support services play a key role in software integration by ensuring that different systems work together effectively. IT support and maintenance services include code review, API configuration and middleware solutions to streamline workflows. IT support services also handle data synchronisation, security and ongoing monitoring, ensuring seamless DevOps-driven software integrations that improve business efficiency.

Our latest news and insights

Burdened by design or technical debt?

If your system is weighed down by technical or design debt, it's time for a refresh. We prioritise design and consistency across every application, building scalable, secure technology that supports your future growth. Our IT support services help you manage and reduce debt, paving the way for improved efficiency and innovation.
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Let's talk about

your project

Drop us a message about your digital product development project and we will get back to you within 2 days.
We'd love to hear the details about your ideas and goals, so that our experts can guide you from the first meeting.
John Radford
Client Services Director UK

Meet us in our London Office over a coffee

London Office
20 Farringdon St, London EC4A 4AB, United Kingdom