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Transform your digital systems & applications with expert IT support
Software lacking versatility?
When your software struggles to adapt to new markets or changing business objectives, it can hinder growth. Our approach to implementation ensures your system is flexible and future-proof, enabling seamless adaptation and enhanced performance. We provide expert IT support and maintenance services to set your software up for long-term success.
Burdened by design or tech debt?
If your system is weighed down by technical or design debt, it's time for a refresh. We prioritise design and consistency across every application, building scalable, secure technology that supports your future growth. Our comprehensive IT support services help you manage and reduce debt, paving the way for improved efficiency and innovation.
Content of the service
Comprehensive onboarding and code discovery
We review the existing systems, engaging closely with your developers and stakeholders to ensure a seamless knowledge transfer.
Code clean-up and bug resolution
We identifie and resolve legacy issues, enhancing system stability and performance.
Detailed documentation
We fully document all systems, reducing dependency on legacy knowledge and ensuring easier future maintenance.
Audited areas
Systems overview: functions, interconnection
Technical details: technology stack, databases, codebase location
Hosting and environments: Cloud services, VPS, physical servers; development, staging, production environments
Documentations of the system's architecture, features, or workflows
Development processes
Operations and maintenance: daily operations, critical or recurring issues
User base and stakeholders
Future plans: changes or objectives planned for the near future
Content of the service
Helpdesk
• Dedicated contact person
• Transparent management of error tickets
• Identifying the size of the problem, providing information on the possible solutions
• Momentary assistance
• Assistance in using the software
Bug, error fixing
With defined SLAs
Patch management
Continuous updates & imrpvements
Implementing new functions
Ongoing development of the application
Packages
Standard support
Occasional development, new feature implementation + helpdesk support for small and medium sized enterprises.
Enterprise support
Continuous development, new feature implementations + support with a dedicated development team, continuous communication with a dedicated support manager
SLA & availability
SLA response time
• Critical: 2 hour response time
• High: 4 hour response time
• Medium: 16 hour response time
• Low: 36 hour response time
Availability options
• 8/5
• 12/ 7
• 24/7
Content of the service
Installing server services
Upgrading the server operating system and runtime environment
Install security updates
Carrying out the necessary configuration of server software
24/7 system monitoring
In critical cases administrative hotline and troubleshooting
Technical support for installed applications
Application installation tasks
DNS configuration
Management of SSL certificates
Packages
Standard infrastructure support
Recommended for companies with low expected usage of the developed application (number of visitors, number of transactions) and for companies that do not require a custom infrastructure.
Pro infrastructure support
Recommended for companies with a medium to high expected use of the application.
Software license
Virtual (VPS) solutions
Cloud-based solutions: Hetzner Cloud, Amazon, Google Cloud, Azure products
Technologies for IT support
Backend
Java, PHP, NodeJS, Python, Ruby
Frontend
VueJS, ReactJS, Svelte, VanillaJS
Mobile
Kotlin, Swift, Flutter, Ionic
Node stack
MongoDB, Mongoose, Express, Koa, Mocha, Chai
Integration
SOAP, RESTful, XML, JSON, SOA, Swagger 2, OAS3, MSSQL
Devops
AWS, Docker, Gitlab CI, Ansible, Vagrant
AI engineering
GenAI APIs (OpenAI ChatGPT-3.5, ChatGPT-4, Vision), Voice APIs (Eleven Labs TTS, Whisper STT), Open Source LLM models (LLama2, Mistral), Vector Databases (PineCone, Milvus) Custom GenAI applications (Langchain, LLamaIndex, AutoGPT), Custom Models (Tensorflow, PyTorch), Python, AI Devops
Our IT support models
Managed IT support
Outsource your IT support and maintenance to experts and focus on your core business. Loginet manages your apps, cloud network, and hosting, streamlining operations, cutting costs, and reducing in-house resource needs.
We seamlessly take over, optimise, and innovate your digital projects
1
Free consultation
Get in touch and we will schedule a call to discuss your requuiremnts. During this process we will find out about your business goals and objectives. We will also talk your through our tried and tested process and you can ask any questions you need.
2
The paperwork
Begin your journey with us through a streamlined process. Our approach is transparent and tailored to your specific needs, ensuring a smooth kickoff to your project.
3
Onboarding & accesses
We ask access to your digital systems and applications, exsisting documentation to review your digital system status and code quality.
4
Tech audit estimation
Our experts conduct an assessment to gauge the scope of the audit.
5
Tech audit
We map out what is needed in terms of support, code clean-up, and documentation all aimed at boosting your productivity and cutting future costs.
6
Continuous IT support
Finally, we provide ongoing development, maintenance and infrastructure services, custom-fit to optimise your operations, keep your systems running smoothly, and ensure your application remains innovative and competitive.
About Loginet
Our team's strength comes from our diverse backgrounds and deep expertise in design, development, and strategic growth. Each team member has an impressive track record in their field. We are united in our commitment to excellence.
Ready for Growth?
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Let's talk about
your project
Drop us a message about your digital product development project and we will get back to you within 2 days.
We'd love to hear the details about your ideas and goals, so that our experts can guide you from the first meeting.
John Radford
Client Services Director UK
Meet us in our London Office over a coffee
London Office
20 Farringdon St, London EC4A 4AB, United Kingdom
Providing end‒to‒end web and mobile development services to our customers since 2008.