Supporting London-based EuroWelcome with smart, scalable IT
Better performance, lower costs, zero hiring hassle
EuroWelcome came to us with a common challenge: legacy systems, unpredictable costs, and no clear path forward. Through targeted tech audits, cloud migration, and smart system clean-up, we turned their setup into a reliable, cost-efficient foundation built for future growth.
Introduction
EuroWelcome, a leader in bespoke travel solutions, was ready to take their digital operations to the next level.
With a growing platform and ambitious plans, they needed a strategic IT partner to help optimise their systems, strengthen their foundations, and prepare for future growth. LogiNet stepped in to provide not just support, but a clear pathway to smarter, more scalable technology—built to keep pace with their evolving business.
The challenge
EuroWelcome was running on a web of tightly coupled APIs and legacy code—functional, but fragile. Maintaining it was draining both time and budget. Introducing new features often came with extra complexity, requiring careful coordination due to limited documentation and technical constraints.
Their main hurdles?
Fragmented or outdated system documentation that slowed down every update.
Recurring bugs that chipped away at operational reliability.
High maintenance costs tied to rigid, full-time resource dependency.
Limited scalability, making product development harder than it should be.
Turning remote support into real partnership
As a London-based team, EuroWelcome initially questioned how well remote IT support could actually work. Would it be slow? Fragmented? Hard to manage?
We proved otherwise—by making collaboration feel local, even when it wasn’t. Here’s how we built a seamless, responsive partnership:
Clear communication channels with defined escalation routes—so nothing got lost in translation.
Consistent check-ins to stay aligned and responsive as priorities shifted.
Accessible, centralised documentation that kept everyone on the same page.
Real-time monitoring tools that let us catch issues before they became problems.
Genuine relationship-building, not just ticket-tending.
What started as a remote setup quickly became an extension of their core team—with all the reliability, minus the overhead.
What full-service IT support actually looks like
When EuroWelcome handed us the reins, we didn’t just jump into bug fixes—we built a roadmap for long-term stability and smart growth. Here’s how we took full ownership of their IT infrastructure:
- Fast, collaborative onboarding – Within two months, we mapped out their entire system through deep code discovery and direct collaboration with their in-house team.
- Code clean-up & bug fixes – Legacy issues? Sorted. We tackled hidden errors and stabilised key components.
- System-wide documentation – No more tribal knowledge; everything documented, versioned, and future-proof.
- Cloud migration – We moved their infrastructure to the cloud, unlocking better scalability and lowering operating costs.
- Ongoing dev support – From new features to interface updates, we’ve kept things evolving without disrupting what works.
Results: What changed for EuroWelcome?
Our work didn’t just stabilise their systems—it changed how their business operated.
- Cost control, finally – With our pay-as-you-go model, they cut maintenance costs without compromising quality.
- Deep expertise on tap – From cloud architecture to security hardening, they now have direct access to specialists—not generalists.
- Faster fixes, fewer blockers – Multiple experts can jump in simultaneously, reducing downtime and speeding up delivery.
- Less firefighting, more foresight – With proactive maintenance, issues are spotted (and solved) before they impact the business
- Tech that serves strategy – We didn’t just support the tech—we helped shape their roadmap to align with business goals.
Conclusion
With LogiNet’s full-spectrum IT support and a strategic tech foundation, EuroWelcome didn’t just stabilise—they levelled up. Their operations are now leaner, faster, and ready for growth. As they continue expanding their services, they’re backed by a system—and a partner—built to support long-term success.
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John Radford
Client Services Director UK
Providing end‒to‒end web and mobile development services to our customers since 2008.