Auchan was the first major supermarket chain in Hungary to introduce parcel locker collection for refrigerated groceries. Supporting this new fulfilment option required the entire ordering process of the e-commerce platform to be redesigned. LogiNet was responsible for implementing the online store and its administration interface, from process design through to development.

The refrigerated lockers use three types of compartments: frozen, chilled and ambient. As customers build their baskets, the online store therefore needs to continuously determine whether individual products are eligible for locker collection, which compartment type they require, and whether sufficient capacity remains for the selected time slot. If, for example, chilled capacity is still available but the ambient compartments are full, the customer needs to select another collection time.

Capacity, available time slots and reservations are managed by a middleware layer connecting the online store with the locker system. Through a collaborative planning process, we helped define how the middleware should operate and how the systems should integrate. LogiNet then implemented the online store's ordering processes and the required integrations.

The functionality has been available to customers since February 2026. Since launch, refrigerated locker collection has accounted for almost one tenth of orders using parcel lockers and collection points.